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TWINT

TWINT is a mobile payment platform from Switzerland that allows users to make payments, settle invoices, and send money via their smartphones.

General Information

TWINT is a mobile payment platform from Switzerland that allows users to make payments, settle invoices, and send money via their smartphones.

Features #features

Payment types

  • ✅ One-time payment
  • ✅ Refund
  • ✅ Partial refund
  • ✅ Recurring payments (Subscriptions)
  • ✅ Tokenization
  • ✅ Pre-authorization

TWINT "Pay later"

TWINT "Pay later" is TWINT's Buy Now Pay Later (BNPL) payment solution. In the following article, you will learn how TWINT "Pay later" works and how to activate the feature:

TWINT 'Pay later'

Country Availability

TWINT is only available within Payrexx Pay and is therefore only accessible to merchants in 🇨🇭 Switzerland:

Country Availability

Fees

The transaction fees vary depending on the zahls.ch plan you choose. For more information, please refer to our pricing overview.

Transaction limits

The following amount limits apply to transactions made with TWINT:

  • Minimum amount: CHF 0.50 per transaction
  • Maximum amount: CHF 20,000.00 per transaction

Setup

To receive payments via TWINT, you simply need to activate the payment method in your zahls.ch account. Follow these steps:

  • Navigate to Payment Providers in the main menu of your dashboard.

  • Click on "Configure" next to Payrexx Pay.

  • Scroll down a bit and check the checkbox next to "TWINT".

  • Complete the configuration by clicking "Save" in the bottom-right corner of the page.

Payment with TWINT from the Customer's Perspective

When a customer wants to pay with TWINT, the process works as follows:

  1. The customer selects TWINT from the available payment methods.

  2. zahls.ch redirects the customer to the TWINT website. There, the customer has two options:

  3. Scan the displayed QR code with the camera and complete the payment.

  4. Enter the displayed payment code and complete the payment.

Frequently Asked Questions about TWINT

Partial refunds

Please note that a partial refund can only be processed if the amount to be refunded is rounded to at least 5 cents:

  • ✅ Possible: CHF 27.00, CHF 27.90, CHF 27.35
  • ❌ Not possible: CHF 27.01, CHF 27.32, CHF 27.63, CHF 27.94

Missing customer information in TWINT transactions

For payments made via TWINT, it is possible that the transaction details do not indicate who the payment is from.

This occurs because TWINT does not require customers to provide personal data during the payment process.

To ensure that you can correctly assign TWINT payments to the corresponding customer, it is important to collect the necessary customer information yourself. Depending on whether you have integrated zahls.ch into your e-commerce shop or are using one of our e-commerce tools, we recommend the following approach.

Integration into an e-commerce shop

Collect the required customer details during the checkout process on your website. This information will be transmitted to zahls.ch via API and will be visible in the transaction details.

Pages tool

  1. Navigate to the "Form Fields" tab in the "Pages" tool.
  2. Select the required contact information by checking the corresponding boxes.
  3. Mark any information that is essential as a mandatory field.
  1. In the "Paylink" tool, select the required contact information on the right-hand side under the "Form Fields" section by checking the corresponding boxes.
  2. Mark any information that is essential as a mandatory field.

Terminal tool

In the "Terminal" tool, go to "Form Fields" and select the required contact information by checking the corresponding boxes.

Donation tool

  1. In the "Donation" tool, navigate to the "Contact Information" tab.
  2. On the right-hand side, select the required contact details by checking the corresponding boxes.
  3. Mark any information that is absolutely essential as a mandatory field.

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