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With "Purchase on Invoice", your customers automatically receive PDF invoices via email, which they can pay using the Swiss QR code. You can define a custom process with automated payment reminders and dunning notices to ensure that customers do not forget to pay their invoices.

General Information

With "Purchase on Invoice", your customers automatically receive PDF invoices via email, which they can pay using the Swiss QR code. You can define a custom process with automated payment reminders and dunning notices to ensure that customers do not forget to pay their invoices.

The payment method "Purchase on Invoice" is part of the Payrexx Pay payment provider.

Payment Process

When a customer selects "Purchase on Invoice" as the payment method, zahls.ch automatically sends an invoice to the customer’s email address. The invoice includes the bank details and a reference ID of your zahls.ch instance.

The bank details shown on the invoice are not yours but those of zahls.ch. This is because the amount is first transferred to your zahls.ch account and only then paid out to your bank account.

Incoming payments are reconciled with the transaction overview in zahls.ch each morning. As soon as a payment is confirmed, the transaction status changes from "open" to "confirmed". The amount is then transferred to you with the next payout.

Features #features

Payment types

  • ✅ One-time payment
  • ❌ Refund
  • ❌ Partial refund
  • ❌ Pre-authorization
  • ❌ Tokenization
  • ❌ Recurring payments

Features of "Purchase on Invoice"

  • ✅ Automatic invoice generation and email delivery
  • ✅ Invoice payable via Swiss QR code
  • ✅ Automatic payment status update
  • ✅ Customizable dunning process
  • ❌ Credit check
  • ❌ Debt collection services

Country Availability

Purchase on Account is part of Payrexx Pay and is therefore only available to merchants from 🇨🇭 Switzerland:

Country Availability

Setup

Activating "Purchase on Invoice"

To receive payments via "Purchase on Invoice", you need to activate the payment method in your zahls.ch account. Follow the steps below:

  • Navigate to Payment Providers in the main menu of your dashboard.
  • Click "Configure" next to "Payrexx Pay".
  • Scroll down and check the box for "Purchase on Invoice".

Configuring the dunning process

  • Navigate again to Payment Providers in your dashboard.

  • Click "Configure" next to "Payrexx Pay".

  • Scroll down and click "Change Settings" next to "Purchase on Invoice".

  • Configure your desired settings for payment reminders and dunning notices.

  1. Sending Options: Enable the toggle to have zahls.ch automatically send invoices to customers who order using the "Purchase on Invoice" payment method (recommended). If you disable the toggle, you must provide the customer with the necessary bank details for payment yourself.
  2. Due Date: Set the payment term you wish to grant the customer. The due date will be displayed in the header of the invoice.
  3. Reminders: Define when payment reminders and dunning notices should be sent. In the example above, the following process was defined:
  4. 3 days before the due date: a reminder is sent.
  5. 5 days after the due date: the 1st dunning notice is sent.
  6. 10 days after the due date: the 2nd dunning notice is sent (including a CHF 5.00 fee).
  7. 20 days after the due date: the 3rd dunning notice is sent (including a CHF 20.00 fee).
  1. Message to Recipient: Optionally, add an invoice text or message to the invoice recipient. The text will appear as body text in the email and in the PDF invoice, placed between the title and the invoice items.
  2. Terms of Use: Optionally, add an additional text. It will be displayed on the invoice below the total amount.
  3. Company Information: Display the business information in the footer of the invoice. You can adjust this information in your company details.

Click "Save" to complete the configuration of "Purchase on Invoice".

Payment from the Customer’s Perspective

In the following two sections, you will learn how a payment is processed from the customer’s perspective – depending on whether the customer is based in Switzerland or in the European Union.

Customer from Switzerland

  • The customer selects the "Purchase on Invoice" payment method by clicking on the icon.

  • The customer enters their contact details and clicks "Pay".

  1. Once the order is completed, a confirmation will be displayed.

  2. The customer receives two emails: the first email contains an order confirmation.

  3. The second email contains the invoice.

  4. The invoice is included as a PDF attachment in the email:

Customer from the European Union

The payment process is identical to that for Swiss customers. The only difference is that customers from the European Union do not receive a Swiss QR invoice; instead, they make the payment using a standard IBAN number.

Changing the Sender Address

By default, invoice emails are sent from the email address that is registered as the account owner in the user administration section.

If you would like to define a different email address as the sender, you must add the desired email address to zahls.ch as a user and assign it as the account owner. You can find detailed instructions in the corresponding article.

Possible Errors and Their Causes

Payment status is not updating

If the payment status in zahls.ch is not updating even though the customer has made a payment, it is usually because the customer did not use the payment options specified on the invoice but chose a different method instead. In this case, the system cannot update the payment status.

If you have received the customer's payment, but the system still marks it as "open," please proceed as follows:

  1. Navigate to Payments > Transactions and locate the relevant transaction.

  2. Click on the transaction to open the details view.

  3. Click on "Cancel".

  4. The transaction will remain in the system, but its status will change from "open" to "cancelled." As a result, no further payment reminders will be sent.

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