Prävention: Abonnement gekündigt

Disputes categorized as "Subscription canceled" occur when shoppers believe a subscription was unjustly renewed.

Firstly, reduce the incidence of unintended subscription renewals through transparent communication. Secondly, try to resolve the issue before a dispute is initiated.

Recommendations

• Display clear and understandable cancellation policies on your website.
• Obtain customer consent in the ordering process with a checkbox.
• Send reminders about the upcoming cancellation deadline.
• Implement an in-app cancellation button or a similar easy-to-access cancellation option.
• Implement a flexible refund process.
• Show leniency in dealing with customers when necessary.